Returns & Exchanges
At ThriveCo, we stand behind the quality of our beauty formulations and offer a 30-day satisfaction guarantee to ensure you find the perfect match for your skin. If you are not completely satisfied with your purchase, we make the return and exchange process simple and transparent.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, a prepaid shipping label will be sent to your email; simply print it out and attach it to your original packaging.
Pack and Ship
Securely package your beauty products to prevent damage during transit and drop the parcel off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing